For Ages 21+

Responsible Gaming Guidelines at jeja9

Q: How can I get help if gambling becomes a problem for someone?

Contact us via our 24/7 live chat or by email at support@jeja9.cam. Our team is ready to provide appropriate tools and guidance with complete confidentiality. They can also assist with the self-exclusion or account closure process if needed.

jeja9 believes gaming should be for fun — not stress. Use our safety tools and build healthy habits.

Why Is Responsible Gaming Important?

Online gaming can be an enjoyable activity, but for some people it can become a problem. jeja9 always puts the safety and wellbeing of its players first. Our responsible gaming policy ensures that every player can enjoy the platform safely and with awareness.

Responsible gaming is not just about managing money — it also relates to your time, your mental state and your overall quality of life. jeja9 gives you all the tools you need to stay in control of your own experience.

Only people aged 21 or over may open an account and play games on our platform. Access by minors is strictly prohibited.

Recognise the Signs of Problem Gambling

If you or someone close to you shows any of the following, it is time to be cautious and seek the necessary support:

Repeatedly gambling to try to win back lost money
Hiding gambling activity from family or friends
Spending bill or loan money on gambling
Being unable or unwilling to stop playing
Gambling causing harm to work, family or relationships
Playing to escape stress or anxiety

Important Message

Gaming is for entertainment only — never think of it as a source of income.
Do not try to recover losses by placing larger bets after a losing streak.
If you feel you are losing control, contact our support team immediately.
Only play with money you can afford to lose.

Our Safety Tools

Deposit Limit

You can set a maximum deposit limit on a daily, weekly or monthly basis. Once a limit is set it takes effect immediately. A waiting period applies before a limit can be increased.

Time-Out

If you want to take a break for a while, you can set a time-out from 24 hours up to 6 weeks. During this time, logging in to your account and any betting activity will be temporarily suspended.

Self-Exclusion

If you want to keep your account closed for a longer period, you can self-exclude for anywhere from 6 months to 5 years. During this period the account cannot be reactivated under any circumstances.

Loss Limit

Decide in advance the maximum amount you can lose within a set period. Once the limit is reached, the system will automatically stop any further betting.

Reality Check

At regular intervals, a pop-up will inform you how long you have been playing and how much you have won or lost. This helps keep you aware.

Account Closure

You can request to permanently close your account at any time. Our support team is available 24/7 to assist with this process.

How to Use the Tools

Log In to Your Account

Open Responsible Gaming Settings

From the profile menu, select the "Responsible Gaming" option.

Set Your Preferred Limits

Set whichever option you need — deposit limit, loss limit, time-out or self-exclusion.

Get Help from Support

For any questions or issues, contact our 24/7 live chat support.

21+

Age Verification Is Mandatory

jeja9 in Bangladesh is operated for people aged 21 and over only. Age verification must be completed at the time of registration. No minor may use our platform, and any attempt to violate this rule will result in the permanent closure of the account.

Support and Contact

If you feel that gambling is having a negative impact on your life, do not hesitate to contact us. Our trained support team will assist you with complete confidentiality.

Live Chat

Support is available in Bengali 24 hours a day, 7 days a week. Click the chat icon in the bottom right corner of the platform.

Email Support

[email protected] — you can also send any responsible gaming requests by email.

Parental Controls

To prevent children or teenagers in your family from accessing online gaming sites, use parental control software on your device. Content filtering can also be set up through your browser or internet service provider.

Tips for Healthy Gaming

Set a budget before you play and do not exceed it.
Set a time limit for playing — do not play for long stretches without a break.
Avoid playing when you are tired or under stress.
Spend time with family or friends — gaming is not a substitute for social life.
Never play under the influence of alcohol or medication.
Accept losses — they are part of the entertainment, not a reason for frustration.
Take regular breaks and spend time on other hobbies and activities.

Frequently Asked Questions

Log in to your jeja9 account, go to the profile menu and set your deposit limit in the "Responsible Gaming" section. You can choose a daily, weekly or monthly limit. Lowering a limit takes effect immediately, but increasing it requires a waiting period.

Once the self-exclusion period ends, you can apply to reactivate your account. However, under no circumstances can the account be reopened before that period is over. This strict rule is in place for your own protection.

No. Only people aged 21 or over may open an account at jeja9. Opening an account on behalf of a minor, or allowing a minor to use an account, is strictly prohibited. Any violation of this rule will result in the permanent closure of the account.

A Time-Out is a temporary break — usually from 24 hours up to 6 weeks. Once that period passes, you can play again as normal. Self-Exclusion is long-term — a minimum of 6 months. During this period the account cannot be reopened under any circumstances, and all promotional communications will also be stopped.

Contact us via our 24/7 live chat or by email at [email protected]. Our team is ready to provide appropriate tools and guidance with complete confidentiality. They can also assist with the self-exclusion or account closure process if needed.

If you have Reality Check turned on, a message will appear at the interval you set (for example every 30 minutes or 1 hour) showing how long you have been playing and how much you have won or lost in that session. This message gives you the opportunity to make an informed decision.

Explore More at jeja9

Cricket Betting

From Bangladesh Tigers to BPL, IPL — bet responsibly on every match.

View Cricket

Slots Games

Enjoy slot games within a set budget — have fun while staying within your limits.

View Slots

jeja9 Casino

Enjoy live casino games mindfully — the goal is fun, not harm.

View Casino

Have More Questions?

Find answers to any questions about responsible gaming or the platform on our FAQ page.

View FAQ

Return to Homepage

Go back to the homepage to see the full jeja9 offering and find out more.

Homepage